FREQUENTLY ASKED QUESTIONS

How will the order be shipped?

We ship orders via India Post. You can reach out on sujal.naturals@gmail.com for tracking

How long will it take for the products to reach?

We usually ship out the products within 7 working days from the date of receipt of the order. Once shipped, the delivery depends on India Post.

How do you accept payment?

You can complete the payment via PayU. We do not accept any other modes of payment.

I am not able to complete my payment on PayU?

Request you to retry in sometime or try on a different laptop or device. You will need to clear your cookies to retry.

What if payment fails?

In case you face any issues with PayU, you can reach out to their support team with the query.

Can I cancel the order?

Orders once placed will not be cancelled

Can I return or exchange the products?

We do not accept returns or exchanges

Can I change the order?

Orders once placed will not be cancelled. You can place a fresh order for additions

My question is not listed here

Reach out on sujal.naturals@gmail.com with your question and we would be happy to help

DISCLAIMER

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Our products are made using Natural Ingredients and are Chemical Free. They may contain oils and butters from the Natural Nuts, Seeds and Fruits. We recommend you to perform a patch test first to ensure there is no reaction and check for allergies. If sensitivity occurs, discontinue use immediately. Products and advice by our team make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. In the case of pregnancy , nursing or illness , or if taking medications , please consult with your health care professional. As the products are Handmade, the final product may differ from the image. The image is just for representation. Also, the weight and size might differ slightly for each product because it’s Handmade. The products are for external use only unless mentioned specifically. The customer should always take full responsibility on their choices to satisfy themselves as to the ultimate suitability of a product for an intended internal use or external application. We accept no liability in the unlikely event of an adverse reaction occurring when using one of its products.

TERMS & CONDITIONS

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Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our webstore operated by our company/entity. ("us", "we", or "our"), or the services provided therein (the “Service”). These Terms apply to all visitors, users and others who access or use the Service. Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, do not access or use the Service. We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms. Placing an Order To place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product. You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us. We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons: a. the product is not available; b. we cannot authorise your payment; c. you are not allowed to purchase the Product from us under the applicable law; d. we are not allowed to sell the Product to you under the applicable law; or e. there has been an error in the pricing or description of the product. When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address or, in the case of Products which are digital content, providing you with instructions on how the digital content can be downloaded (“Confirmation Email”). A binding contract in respect of the product ordered will be formed between you and us when the Confirmation Email is sent to you. If the product or packaging is used or damaged, we reserve the right to refund or replace the product. Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. Shipping & Delivery Products in stock are normally delivered within the number of working days shown on our website. We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, kindly follow up with the delivery partner for an alternative time for the delivery or a location where you can collect the Products. We reserve the right to not allow for returns or exchanges to our products. Please note that exceptions may apply for the return of certain custom-made, hygienic and other products You are responsible for any damage incurred by items during the return shipment. If you have any questions, please contact us. Disclaimer The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our webstore or the Service. We reserve the right to make additions, deletions, or modification to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service. In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs. Privacy The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We may use your Personal Information to contact you with newsletters, marketing or promotional materials. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of the said country. Final Decision in all matters will be at the discretion of Sujal Naturals